Privacy Policy.
Sketch Design Consultancy Ltd ("Sketch", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect through our website, why we collect it, how we use it, and what rights you have over it.
Who we are
Sketch Design Consultancy Ltd Registered in England and Wales, company number 10927597. Registered office 7 Brookvale Drive, Cardiff, CF14 9EG. We are the "data controller" for the personal information described in this policy.
What personal data we collect
We only collect personal data that you choose to give us through our website. This includes:
Contact form: your name, email address, and the content of your message.
Book Online form: your name, email address, phone number, and the appointment details you select (e.g. date, time, service of interest).
We do not knowingly collect any special category data (e.g. health, religion) or payment information through the website.
How we use your data
We use the information you provide to:
-
Respond to your enquiry.
-
Arrange, confirm, and manage bookings and consultations.
-
Keep a record of client and prospective client communications for our own business purposes.
We do not use your data for automated decision-making or profiling, and we do not sell or rent your personal data to third parties.
Our legal basis processing
We process your data on the basis of:
-
Legitimate interests — responding to enquiries and managing our business relationships in a way you would reasonably expect.
-
Contract — where processing is necessary to arrange or deliver a service you've requested (e.g. a booked consultation).
Cookies and analytics
Our website uses Wix's built-in analytics to understand how visitors use our site (e.g. page views, general traffic patterns). We do not currently use third-party tracking tools such as Google Analytics or email marketing platforms. Some cookies may be set automatically by Wix as our website platform provider; see our Cookie Policy for details on managing cookie preferences.
Who we share your data with
We use Wix.com as our website and booking platform provider, which processes data on our behalf to operate the site and Book Online tool. We do not share your data with any other third parties except where required by law.
International data transfers
Because our website is built on Wix, some data may be processed or stored on servers outside the UK. Where this happens, Wix maintains its own safeguards for international data transfers in line with UK GDPR requirements. You can review Wix's own privacy and data processing terms at wix.com/about/privacy.
International data transfers
We keep enquiry and booking information for up to 12 months after our last contact with you, after which it is deleted unless we have an ongoing business relationship with you (for example, as an active client, where different retention rules may apply under our client agreements).
Your rights
Under UK GDPR, you have the right to:
-
Ask what personal data we hold about you and receive a copy (right of access).
-
Ask us to correct inaccurate data (right to rectification).
-
Ask us to delete your data (right to erasure), where applicable.
-
Object to or restrict certain processing.
-
Ask for your data in a portable format, where applicable.